We advise you to read the terms and conditions below before purchasing.
General Terms & Conditions
The robomaid.com.au website is owned and operated by ROBOMAID Australia Pty Ltd (ACN: 139 932 362) of Level 1, 225 George St, Sydney, NSW 2000. By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or by completing the enquiry or checkout form, you agree to be bound by these Terms and Conditions. ROBOMAID Australia may amend these Terms and Conditions from time to time without notice and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.
Sales and Specials
ROBOMAID Australia reserves the right to start and end sales and specials at its own discretion without notice. This includes the extension and adjustment of any sale or special. If an order was received or a purchase made, the purchase price of that transaction is final.
Free Extended Warranty
We currently have Robomaids on back order due to unexpected demand. Pre-order your Robomaid while we are on backorders and we will automatically include an extra 6 months extended warranty free of charge. All warranties and guarantees start from when you receive your Robomaid. We will keep you updated with further emails so you'll know when to expect delivery.
We use Australia Post to deliver to anywhere in Australia including PO Boxes. Any order placed online before 8.00am Sydney time on a business day will usually be despatched the same day, otherwise orders will be despatched the following business day from our warehouse in Sydney, NSW (unless otherwise specified). Once your item has been dispatched, you will receive an email from Australia Post with a tracking number. A signature is required to receive the item and if you are not available at the time of delivery, you will be able to pick it up from your local Australia Post office. Delivery to PO Boxes is acceptable. Please allow up to 10 business days for delivery and note that we cannot be held responsible for any delays outside of our control. For an update on delivery, please refer to your Australia Post tracking number or feel free to Contact Us any time. Please note that for the Robomaid Twin Pack both must be sent to the same address. Please note that orders via Part Payment can take up to 5 working days for processing before despatch.
ROBOMAID Australia offers a return-to-base 12 month warranty from the date of purchase if the product you have purchased is found to be faulty. Warranty repairs are typically completed within 5 business days. We generally service, test, and despatch Robomaids within 5 business days of having received the item with a Warranty Claim Number and any required forms.
To make a warranty claim, you must first contact us at www.robomaid.com.au/support to get a Warranty Claim Number (WCN) and attach it to any items returned. Items returned to us without a WCN number will not be accepted. Full details on warranty terms and conditions can be found in the Manufacturer’s Warranty Card.
Refunds and Money Back Guarantee
All orders placed directly with ROBOMAID Australia, excluding purchases made through all Robomaid Resellers, non-authorised sellers on online auction websites, and wholesale orders, include a 30 day money back guarantee. To qualify for the money back guarantee, the product must be returned clean and in original condition and packaging, with no marks or adhesives stuck on the product or packaging and all accessories and contents included along with a copy of your tax invoice/sales receipt and a completed Refund Request Form. Once the completed online form has been received, and the request approved, Robomaid Australia will notify you of instructions of the return. Return postage must be paid by the purchaser, however, Robomaid Australia will provide a pre-paid return postage address which is not registered post and $15 will be deducted from the refunded amount for postage costs. It is recommended to purchase registered post when returning an item. Once the item has been received, the refund will be processed within 30 working days of receipt of the goods and all postage and handling fees and transaction fees are non-refundable.
The returned product must be strictly received within 30 calendar days of the original dispatch date. Purchases made before June 11, 2014 may qualify for a 50 day money back guarantee. The Robomaid product must have been used under normal household conditions and maintained according to the instructions supplied. The machine and all accessories must be returned undamaged, in full working order, in original packaging and with original proof of purchase, in order to claim the refund. If the goods are returned in an unreasonable condition or unclean or not in original condition and packaging, with marks or adhesives stuck on the product or packaging and missing accessories and contents, your refund will incur a cleaning and restocking fee or if received in an unacceptable condition, you will be notified of your options which may include sending the goods back to you at your cost in the same condition. All returns must be posted with the outer box protected during the post. It shall be the claimant’s sole responsibility to request for the return of the machine to Robomaid Australia. Robomaid Australia accepts no responsibility for the loss or damage of the machine during its return, which is at the sole risk of the claimant until received by Robomaid Australia. Registered Post is recommended. Partial returns of a multiple unit purchase (including the Twin Pack) will be refunded to reflect the discount received on the additional unit(s). Products returned outside the 30 day period will not be accepted or will incur a restocking fee. Robomaid Australia shall have the absolute discretion to determine whether the above conditions have been satisfied entitling the claimant to a refund or not. If you have any questions regarding our products, we ask that you please contact our Customer Service Department to ensure that the product is suitable for you before purchasing. The product may have varying results depending on your particular situation. Please click here to complete the Refund Request Form.
Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal sanctions and prosecution. ROBOMAID Australia does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.
GST (Goods & Services Tax)
Our products and services attract a Goods and Services Tax (GST) of 10%. All prices advertised are inclusive of all taxes applicable to the respective countries that the product is being delivered in. This is a broad based tax on consumption, which applies to the supply of most goods and services.
All prices on robomaid.com.au are listed in Australian dollars (AUD).
ROBOMAID Australia endeavours to make information available through its website accessible to all users. If you are having difficulty accessing or reading information, please use the Contact Us page to contact ROBOMAID Australia and we will attempt to provide the information in another form for you.
ROBOMAID Australia understands and appreciates that you, as a visitor to the robomaid.com.au website, are concerned about your privacy and about the confidentiality and security of information we may gain about you online. ROBOMAID Australia is committed to protecting your privacy. This Security and Privacy Statement explains how your personal information will be treated as you access and interact with the ROBOMAID Australia website. As ROBOMAID Australia develops its website and as technology evolves, ROBOMAID Australia will continue to strive to provide you with better and more customised services and with a more effective website. ROBOMAID Australia will ask you to agree to the changes to this Security and Privacy Statement periodically as this Security and Privacy Statement changes from time to time to reflect changes to the ROBOMAID Australia website.
Security of Information
The information about you which we collect and store may include: -identifying information such as your name, address, postcode and email address, which we collect when you submit an enquiry for, or purchase, a product online; - tracking information we collect as you use the ROBOMAID Australia website, including which areas of the site you visit and any purchases made. If you do not agree to provide this information, we may not be able to process your order via the ROBOMAID Australia website. When using the internet, you may access websites operated by merchants, or websites operated by third parties (other than ROBOMAID Australia ) that are linked to from the ROBOMAID Australia website (collectively, "Third Party Websites"). If you have accessed Third Party Websites through the ROBOMAID Australia website or if those third parties collect information about you, ROBOMAID Australia may have access to that information (including information about purchases and your use of Third Party Websites) as part of our arrangements with those third parties. Third Party Websites should contain their own privacy statements and those third parties are responsible for their own privacy practices. Cookies like most major websites, the ROBOMAID Australia website may use "cookies" - small text files placed on your computer by our web server. Most browsers allow you to set your own preferences about whether or not to accept cookies, or which cookies to accept. However, to enable usage of the ROBOMAID Australia website, you are required to allow cookies during your session.
Use and Disclosure of Information
Email and "Contact Us" Messages
We may preserve the content of any email or message that you send us in accordance with this Security and Privacy Statement. Your message content may be monitored by ROBOMAID Australia employees for security issues including where email abuse is suspected. Our response to you may be monitored for quality assurance.
Trademarks, Copyrights and Restrictions
All material on this website including, but not limited to, images, illustrations, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by ROBOMAID Australia, its related companies or by other parties that have licensed their material to ROBOMAID Australia. Material on robomaid.com.au or any website owned, operated, licensed or controlled by ROBOMAID Australia is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by email or other electronic means, without the express prior written consent of ROBOMAID Australia. Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of ROBOMAID Australia copyrights, trademarks and other proprietary rights, and is prohibited. The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this website, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.
If you have any questions or feedback about any of the information found on the ROBOMAID Australia Web Site, contact us using the details provided on the About Us page
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